Do you believe in coincidences?
It was January 2008. Standing in line for new glasses, the last thing I expected was to meet a future patient who would remain special to me throughout her life.
A long-time contact wearer, it was unusual for me to purchase glasses. But my unexpected circumstance of recovering from a proximal humerus fracture left me with limited mobility of my right arm and placed me in need of a new pair.
Upon introduction, I liked Donna. She was just one of those naturally friendly people. The energy around her positive and bright. She was someone that could draw others in with no effort at all. Still, something was missing. I could not see Donna’s full expression. Her hand, strong and stiff, intentionally hid the lower third of her face. Guarded and ashamed, Donna did not want me, a dentist, to see her smile.
This “ coincidence“ was the beginning of a wonderful doctor-patient relationship. A little over a month and three or four consultations later, Donna worked up the courage to have a seat in my actual treatment chair. As my arm healed, we treatment planned together. We set goals and established expectations. I had the opportunity to get to know Donna with her glowing personality and extroverted charm. Her current smile was no match to the person inside.
With trust, we rebuilt. It took about a year…removing the hopeless teeth, restoring the broken ones, placing implants, establishing a new stable bite, developing an excellent homecare routine, and understanding what a healthy mouth could truly feel like. It was journey and she would tell you, “It was worth it!” Donna‘s finished smile reflected the lovely person within.
So coincidental, maybe?
Grateful, yes, I am.
Patients like Donna have shown me, the power of listening and understanding. Donna’s story is one of Grace and trust. Her willingness to let a stranger see her weakness gave her the opportunity to get better.
This year marks my 20th year as a dentist. I am fortunate to have met and cared for many wonderful individuals. Reflecting back, the memories of these opportunities and special people is my favorite part. Donna’s journey is especially meaningful.
Donna entered my life at a time of personal vulnerability and economic uncertainty. The beautiful outcome: we helped each other. We healed physically, and emotionally rebuilding Donna’s smile and our confidences all at the same time.
So, thank you Donna for trusting and helping me. I will always remember my good fortune to “accidentally meet you” in line for glasses, on that cold January day.